Terms & Conditions

Welcome to Adavi Farms. By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website, placing an order, or purchasing any products from Adavi Farms, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

2. Product Information and Availability

2.1 Product Descriptions

• We strive to ensure all product descriptions, images, and information on our website are accurate
• Product colors may vary slightly from images due to screen settings and lighting
• All products are subject to availability and may be discontinued without prior notice
• We reserve the right to limit quantities purchased per customer or household

2.2 Food Safety Compliance

• All our products comply with FSSAI (Food Safety and Standards Authority of India) regulations
• Products are manufactured, packaged, and stored following strict food safety standards
• Each product displays relevant FSSAI license information and batch details

3. Orders and Pricing

3.1 Order Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Order confirmation email does not constitute acceptance; acceptance occurs upon dispatch
• We may cancel orders due to pricing errors, product unavailability, or fraudulent activity

3.2 Pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes
• Prices are subject to change without prior notice
• The price charged will be the price displayed at the time of order confirmation
• Shipping charges, if applicable, will be clearly displayed before final checkout
• Promotional offers and discounts are subject to specific terms and conditions

4. Payment Terms

• We accept payments through our secure payment gateway partners
• Payment methods include Credit/Debit Cards, UPI, Net Banking, and Wallets
• Cash on Delivery (COD) may be available for select locations
• Full payment must be received before order dispatch (except COD orders)
• All payment information is encrypted and processed securely
• In case of payment failure, the order will be automatically cancelled

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on:

• Delivery timelines and service areas
• Shipping charges and free shipping thresholds
• Order tracking and delivery confirmation
• Handling of undelivered or returned shipments

6. Returns and Refunds

Please refer to our Refund Policy for detailed information on:

• Return eligibility and conditions
• Return process and timelines
• Refund methods and processing time
• Damaged or defective product handling

7. Product Quality and Safety

7.1 Quality Assurance

• All products undergo third-party lab testing for quality and purity
• Products are packaged in food-grade, tamper-proof containers
• Each product carries batch number, manufacturing date, and best before date
• Lab test reports are available upon request for specific batches

7.2 Storage and Usage

• Customers must follow storage instructions mentioned on product packaging
• Products should be consumed before the best before date for optimal quality
• Once opened, products should be stored as per package instructions
• We are not responsible for quality deterioration due to improper storage

8. User Accounts

• You may create an account to make purchases easier and track orders
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information during registration
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized account access
• We reserve the right to suspend or terminate accounts for violation of terms

9. Intellectual Property

• All content on our website (text, images, logos, videos) is owned by Adavi Farms
• Content is protected by copyright, trademark, and other intellectual property laws
• You may not reproduce, distribute, or use our content without written permission
• Product names, branding, and logos are trademarks of Adavi Farms
• Unauthorized use of our intellectual property may result in legal action

10. User Conduct

You agree not to:

• Use our website for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to our systems or networks
• Transmit viruses, malware, or harmful code
• Interfere with the proper functioning of our website
• Impersonate any person or entity
• Post false, misleading, or defamatory content
• Violate any applicable laws or regulations

11. Limitation of Liability

• Adavi Farms shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific product
• We are not responsible for delays or failures due to circumstances beyond our control
• This includes natural disasters, strikes, network failures, or government actions
• We do not guarantee uninterrupted or error-free website operation

12. Health and Allergen Information

• Product ingredients and nutritional information are provided for reference only
• Customers with allergies or dietary restrictions should review product details carefully
• We are not liable for allergic reactions or health issues arising from product consumption
• Consult a healthcare professional before consuming if you have specific health concerns
• Our products are manufactured in facilities that may process allergens

13. Third-Party Links

• Our website may contain links to third-party websites for your convenience
• We do not endorse or control these external sites
• We are not responsible for the content or practices of third-party websites
• Use of third-party websites is at your own risk

14. Promotional Offers and Discounts

• Promotional offers are valid for limited periods and subject to specific terms
• Offers cannot be combined unless explicitly stated
• We reserve the right to modify or cancel promotions without notice
• Discount codes are for one-time use unless specified otherwise
• Fraudulent use of promotional codes may result in order cancellation

15. Customer Reviews and Testimonials

• Customer reviews reflect individual opinions and experiences
• We reserve the right to moderate or remove inappropriate reviews
• Reviews must be honest, relevant, and not contain offensive content
• By submitting a review, you grant us rights to use it for marketing purposes

16. Dispute Resolution

• Any disputes shall be resolved through good faith negotiations first
• If unresolved, disputes shall be subject to arbitration under Indian Arbitration Act
• The courts of [Your City/State] shall have exclusive jurisdiction
• Indian law shall govern these Terms and Conditions

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, pandemics)
• Government actions, strikes, or civil unrest
• War, terrorism, or acts of public enemies
• Failure of suppliers, utilities, or transportation
• Internet or network outages

18. Changes to Terms

• We reserve the right to modify these Terms and Conditions at any time
• Changes will be effective immediately upon posting on our website
• Continued use of our services constitutes acceptance of updated terms
• We recommend reviewing these terms periodically

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Adavi Farms regarding the use of our website and services.

By placing an order or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.