Shipping Policy

At Adavi Farms, we are committed to delivering pure, farm-fresh products to your doorstep safely and efficiently. This Shipping Policy outlines our delivery process, timelines, and shipping charges.

1. Shipping Coverage

1.1 Pan-India Delivery

We ship to all states and union territories across India, including:

• Metro cities: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, etc.
• Tier 2 & 3 cities: Pune, Jaipur, Lucknow, Ahmedabad, Chandigarh, etc.
• Remote areas and rural locations (delivery times may vary)
• Island territories: Andaman & Nicobar, Lakshadweep (subject to availability)

2. Shipping Timeline

2.1 Standard Delivery: 5-7 Business Days

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Tier 3 Cities & Remote Areas: 7-10 business days

Timeline Breakdown:

1. Order Confirmation: Immediate (once payment is successful)
2. Processing: 1-2 business days (quality checks & packing)
3. Dispatch: You'll receive a tracking number via email/SMS
4. In Transit: 3-7 business days depending on location
5. Delivery: Courier attempts delivery twice; then held at local office

3. Shipping Charges

* Shipping charges are calculated automatically at checkout based on your cart value.

4. Shipping Partners

We work with India's most trusted courier services to ensure safe and timely delivery:

• Delhivery: Primary partner for fast metro and tier-2 city deliveries
• Blue Dart: Premium service for express deliveries and sensitive shipments
• India Post: For remote and rural areas with limited courier access

The shipping partner is automatically assigned based on your delivery location and product availability for optimal delivery times.

5. Order Processing

5.1 Processing Time: 1-2 Business Days

Once your order is confirmed, our team:

• Selects the freshest batch of products from our inventory
• Performs quality checks to ensure products meet our standards
• Packs products securely in food-grade, tamper-proof packaging
• Labels your order with batch number and best before date
• Hands over to courier partner for dispatch

5.2 Dispatch Notification

You will receive:

• Email with tracking number and courier partner details
• SMS notification with direct tracking link
• Estimated delivery date

6. Order Tracking

Track your order in real-time:

• Via Website: Visit our Track Order page and enter your order number
• Via Email Link: Click the tracking link in your dispatch confirmation email
• Via SMS: Use the tracking link sent to your registered mobile number
• Customer Support: Contact us at help@adavi.com for tracking assistance

7. Delivery Attempts

7.1 Successful Delivery

• Courier will attempt delivery to your provided address
• You'll receive a call from the delivery person before arrival
• Ensure someone is available to receive the order
• OTP or signature may be required for confirmation

7.2 Failed Delivery Attempts

If delivery fails (address not found, recipient unavailable):

• 1st Attempt: Courier will try again the next business day
• 2nd Attempt: If failed again, order is held at local courier office
• Notification: You'll receive SMS/email with pickup address and contact
• Hold Period: 3-5 days at local office; then returned to us

8. Packaging Standards

We take special care in packaging to ensure products reach you in perfect condition:

• Inner Packaging: Food-grade glass jars with tamper-proof seals
• Cushioning: Bubble wrap and foam padding to prevent breakage
• Outer Box: Heavy-duty corrugated boxes with fragile markings
• Sealing: Water-resistant tape with Adavi Farms branding
• Labeling: Clear address labels and "Handle with Care" stickers

9. Bulk Orders

For orders of 10+ units or corporate gifting:

• Contact us at help@adavi.com before placing the order
• Special packaging and bulk pricing may be available
• Delivery timeline may vary based on order size
• We can ship to multiple addresses (additional charges may apply)

10. International Shipping

Currently, we do not ship outside India. We are working to expand internationally soon. If you're outside India and wish to order, please contact us at help@adavi.com and we'll notify you once international shipping is available.

11. Delivery Issues

11.1 Damaged Package

If you receive a damaged package:

• Do not accept delivery if outer packaging is severely damaged
• If accepted, open immediately in front of delivery person
• Take photos/videos of damaged packaging and product
• Report to us within 24 hours at help@adavi.com
• We'll arrange a replacement or refund immediately

11.2 Missing Items

• Check your order confirmation email for items ordered
• Verify invoice inside the package
• If items are missing, contact us within 24 hours with order number
• We'll ship missing items immediately at no extra cost

11.3 Wrong Address Delivery

• Verify delivery address before placing order
• If order is delivered to wrong address due to our error, we'll resend
• If wrong address was provided by customer, reshipping charges apply

12. Address Changes

• Before Dispatch: Contact us immediately; address can be updated
• After Dispatch: Address cannot be changed; contact courier directly
• Redirected Shipments: Additional charges may apply

13. Undelivered Orders

If your order is returned to us due to:

• Multiple failed delivery attempts
• Incorrect address provided
• Refusal to accept delivery

We will:

• Contact you to confirm if you still want the order
• Reship at additional cost (shipping charges apply)
• OR process a refund (shipping charges deducted)

14. Festive & Sale Periods

During festivals, sales, or promotional periods:

• Order volumes are higher; processing may take an extra 1-2 days
• Courier services may experience delays
• Estimated delivery: 7-10 business days during peak times
• We'll keep you updated via email/SMS

15. Force Majeure

Delivery may be delayed due to unforeseen circumstances beyond our control:

• Natural disasters (floods, earthquakes, cyclones)
• Strikes, lockdowns, or civil unrest
• Government restrictions or curfews
• Extreme weather conditions

We are not liable for delays caused by such events, but we'll keep you informed and ensure delivery as soon as possible.

16. Shipping FAQs

Q: Can I change my delivery address after placing the order?

A: Yes, only if the order hasn't been dispatched yet. Contact us immediately.

Q: Do you deliver on Sundays?

A: Most courier partners deliver on Sundays in metro cities. For other areas, Sunday delivery depends on courier serviceability.

Q: What if I'm not available to receive the order?

A: Ensure someone is available at the delivery address. If missed, courier will attempt delivery again the next day.

Q: Can I pick up my order from a local warehouse?

A: Currently, we only offer doorstep delivery. Self-pickup is not available.

Q: How is the delivery date calculated?

A: Delivery date = Order date + Processing time (1-2 days) + Transit time (3-7 days). Business days only.

We strive to deliver your orders on time, every time. Thank you for trusting Adavi Farms for pure, farm-fresh products.